I'm in the process of returning home from the 2008 NRB (National Religious Broadcasters) annual convention in Nashville, Tennessee. It's been a terrific five days here, and while I have nothing to compare it too, it's been called one of the best NRB conventions ever. It was my first time attending. I will be back, especially since I was elected to serve for the next 4 years on the Church Media Committee.
While it was fun, home is better, and it's taking forever to get there!
I left the Gaylord Opryland complex about 11:00AM and need to wait until 4:00PM to catch my first flight. I hope that it arrives on time so I can make Salt Lake City, but it won't matter much because I'll have a three hour layover. I don't get home until almost 11PM Pacific. (that's 1AM on the Dave body clock).
The point of all of this is my questioning of why it should take so long to get home. In this day and age, can't computers help the airlines manage flights, schedules, and delays better? Last summer, I was traveling home after a week long video shoot in Washington DC. Delta over-booked me on a flight from Atlanta to Salt Lake after changing the aircraft type to a smaller capacity plane. Delta knew about it when I departed Washington D.C. because they would not issue a boarding pass for that particular segment, saying that I would get one in Atlanta. (red flag #1) In Atlanta, the zoo at the gate was amazing. The gate agent had no idea why so many people were waiting to board. (red flag #2) I looked at the aircraft parked at the gate through the window and noticed that they reduced the aircraft from a 767-400ER to a 767-300, about a 70 passenger difference. (red flag #3) After a long while they announced all the names of passengers who would not make it on the plane and told us to hike to customer relations counter to get re-ticketed. Another long line. I had to remind the agent who was re-booking me of the promises the gate agent was making. Since I was out of luck until the day, Delta paid for a hotel, taxi ride, meals, and gave me $200 bucks toward a future flight.
The poor Delta employees had a lot of work to do. I saw good Samaritans who had a boarding pass take mercy on family's with small children and gave up their seats. The same for older passengers. Please tell me why the Delta computer system can't figure this all out. It's 2008 people!